FREE SHIPPING is available in more than 40 countries and areas, including US, Canada, Germany, Japan, etc. Shipping starts within 3 business days. Shipping & Delivery Details

Attention: When your order has shipped, you will receive an email with tracking information.

Customers may request a full refund within 14 days of receiving their Nuroum product if there are quality issues, provided that the product is still in its original, unopened condition. For products that have been activated or if the return is requested for personal reasons (such as fitness, appearance, or specific requirements), only a partial refund will be issued based on a prorated amount. In such cases, please contact the Nuroum support team via email to initiate the refund process. Refund Details

Return Conditions:

• Users must present a valid purchase receipt when returning the item. If the product is damaged by the user, or if the packaging box or any accessories are missing, the return will not be accepted.

• The refund of the paid amount will be processed within seven days from the date of receiving the returned goods.

• If any manufacturing defects occur within the first 14 days and these failures are confirmed by warehouse inspection, Nuroum will refund all costs incurred during this return or exchange including shipping.

Warranty Claims for Quality-Related Issues:

We provide a 12-month warranty service for our customers.